What the letting agent said...

This is the letter we got back after the one we gave confirming what was missing from the inventory. Slightly paraphased for your convience:

"Thank you for your letter regarding the condition that you found the property in. We are sorry that you though the flat was in a 'poor state of cleaniness'.

[Paragraph confirming state of inventory]

Cleanliness is very subjective the new carpet has been vacuumed and we use the same inventory checkers and cleaners year on year and therefore the standard is uniform."

Then again I gather from other the letting agency isn't any good, so not much suprise.