same_difference: (Default)
same_difference ([personal profile] same_difference) wrote2004-04-16 12:56 pm

T-mobile evil, P great

Thanks to P I now know where in the customer service options I have to go to talk to someone. However there is a very good reason why I couldn't find it and she could:

'Based on customer feedback we have made change to our automated service'

pipes the recorded voice down the phone to me, I think I can guess what sort of feedback that would have been. Now I'm going to make a phone call from her house phone as there 'free' customer service number costs 25p a minute to talk to a real person. Least I'm almost rid of them, I hope.